What's your return policy?
All purchases may be returned within 7 days. The items must be unused and undamaged. The return process will vary based on your location as below:
-Taiwan: We will pick up your return. Please pack your items properly.
-Other areas: Please pack your items properly and send it back to Matter Lab.
  4F No.149 Xinhu 1st Road Taipei City Taiwan 11494
  Matter Lab Taiwan
* For refunds in Taiwan, we will deduct USD$3 for handling charge.
* For other areas, you can return your items within 14 calendar days of receiving your order and get a full refund of your purchase.
* Refunds may only be issued to the payment method used to make the original purchase.
How can I exchange my order?
We suggest that you cancel or return your original purchase for a full refund and make another order in a new size or color. Once the return parcel has been processed, and your refund issued, you will receive a notification email.
What if my items are damaged or incorrect?
If you have received a damaged or incorrect item, contact with a photo of the damage, or the incorrectly shipped product, as well as your order number. We’ll take care of you!
When can I expect my refund?
Please allow 3 working days for your refund after receiving the returned items. We’ll send an email once the item(s) have been received and your refund has been processed.

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